ChristCollegeBrecon Parental Satisfaction Survey - 2010

In 2006/7 Christ College undertook its first parental satisfaction survey, administered on our behalf by Ratcliffe Hall Ltd. In 2010, Christ College developed its own Parental Satisfaction Survey using the original Ratcliffe Hall study as a reference point but also incorporating best practice outlined by the Independent Schools Council.

Invitations to complete on-line questionnaires were distributed by email to parents on the 15^th May. During the survey period (15^th – 28^th May), out of the 244 invitations sent, we received 141 usable responses which represents a 57% response rate.

Overall, the conclusion is that the satisfaction of parents at Christ College is very strong with a Parent Advocacy Rating of 96%. This is well above important national benchmarks indicating that expectations are strongly met with parents expressing strong support and loyalty. Best practice organisations typically perform at above 90%. The Parent Advocacy Rating benchmark of other independent schools is 89% (Source: RSAcademics).

Christ College also has a Satisfaction Rating* of 95% or more in the following areas:

• Confidence in the leadership of the school
• The efficient running of the school
• General communication between the school and parents
• Our sense of community
• The friendly atmosphere
• Encouraging pupils to become mature and responsible young adults
• Promoting a strong school ethos with clear moral boundaries
• Providing opportunities for responsibility-development and leadership
• The overall quality of the facilities
• Offering good value for money

* - Satisfaction Rating calculated by combining the very satisfied/satisfied answers as a proportion of overall responses.

In the survey parents have also identified some aspects which they feel require some attention which include:

• Telephone communications with the houses.
• Choice of subjects available and subject range.
• The appearance of pupils.
• Tutorial support
• Careers advice
• Quantity and quality of food.
• IT provision

Actions planned:The survey results will be discussed in more detail by the Governors, the Senior Management Team and staff and actions introduced to build further on the areas of strong performance and to address the areas identified for attention. These initiatives and action plans will be a key focus for the Senior Management Team for the 2010/11 Academic Year and beyond. The survey data will also form a key input into the school's Development Plan.

In conclusion, the results show that Christ College is strongly out-performing the independent school benchmarks and this is supported by the fact that Christ College has a very full roll for 2010/11 … its highest for 12 years. The school would like to thank parents of current pupils for providing this feedback which we see as critical to improving still further the overall performance of Christ College Brecon.